Frecuently Asked Questions

What time is check in and check out?

12:00 p.m. both of them.

Can I leave the room late?


Can I choose the type of bed in my room? (Large bed – two beds)


Do the rooms have a balcony or terrace? Can I reserve one?


Are there non-smoking rooms?


How many storeys does the building have? Is there a lift?

The building has 7 floors. There is lift (elevator).

Is there air conditioning in the rooms? Does it work all year round?

Yes, it works all year round.

Is your hotel adapted for the handicapped?


Can you keep my luggage when I leave the room?


Is there a safe place to park my car? How much does it cost?

There is a nearby public car park with an extra charge.

Does the hotel have an Internet or e-mail terminal for guests?


Do you have high-speed internet in the room for my portable computer?Is it wireless?


Do you have a quiet, romantic room? How can I reserve it?


What languages are spoken in Reception?


Where may I rent a car?

Please enquire at reception.

How far are you from the Puerta del Sol?

10 minutes.

How far are you from the Prado Museum?

10 minutes.

How much does a taxi from the airport cost? How long does it take?

It costs 30€.

In what kind of a neighbourhood are you?

In a quiet and safe one.

I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?

First take the metro to Nuevos Ministerios and from there take a directly line to IFEMA.